I called 24 hours ago canceling my policy de to my bad experience while claiming for house hold content (Television) I had to cancel the claim as after access I was going to be paid less than R300

I called 24 hours ago canceling my policy de to my bad experience while claiming for house hold content (Television) I had to cancel the claim as after access I was going to be paid less than R300. 00 which would not be able to buy a television Set I Was transferred to retention ( cancelation ) department whom promised to email me cancelation letter still waiting.