I am not happy with the service

I submitted my claim on June 20, 2025. The claim has finally been approved, but now the dealer needs approval from First for Woman to proceed with the engine repair. The dealer can’t do anything until they receive this approval. I’ve been waiting since last week Tuesday, and there’s still no response. I’ve been trying to contact the consultant, but I’m not getting any reply. I’m feeling very frustrated, as it now feels like I have to beg just to get an answer.