JT
Jayd T

1 reviews | Active since Jan 2023

15 Nov 2023, 09:48

How many times must I ask a company to stop calling?

I have been a client with 1st For Women before and certain issues were dealt with in a professional manner. I had changed insurers though.

I am currently in the process of purchasing a new car and while I am glad to see they offer an online quote quickly without speaking too someone, but since then I have been harassed!!

10 phone calls at 5 pm during crazy dinner time with the kids, I kindly asked them to please not call me and once I am ready to proceed, I will them know.

Another 10 calls this morning, and after finally answering (I am in the middle of meetings by the way and my phone keeps ringing) I kindly asked them again to please refrain from calling me all day and when I am ready to proceed, I would let them know. A minute later, they called again!!!

They firstly do not introduce themselves when they call which is shocking training in my opinion as you should always introduce yourself. The amount of spam calls in this country is putting me off having an SA phone number!! Please train your staff to not harass customers and when calling, actually introduce themselves properly.

It has really put me off your business AGAIN!!

0
Replies (1)
1st for Women
1st for Women's reply15 Nov 2023, 09:55
Official
Good day 
We are disappointed to hear about your service experience. 
 
Kindly note that your matter has been escalated to the relevant team to look into. 
 
Kind Regards,
The 1st for Women Team