SJvV
SG Jansen van Vuren

1 reviews | Active since Jul 2010

08 Dec 2021, 16:16

How do I stop the harassment?

I started an online quote request with this company in June and I have regretted it almost daily ever since. I discarded the online quote form because I decided they would not be right for me after all, and then the harassment began. First, I received a completely unsolicited and unapproved phone call from a sales agent within less than 10 minutes of discarding the form. My phone number had already been filled in so they obviously save the details of even a partially completed form (VERY poor business practice) and this random agent was suddenly babbling in my ear about wanting to complete the enquiry with me. I told him that I had no interest in that at all and that I did NOT approve any contact requests so he needed to please remove my number from the system with immediate effect - which I have every legal right to request, and it MUST be done in accordance with privacy laws. Clearly, he didn't, because I've been harassed by 1st for Women almost every day since then. I'm being inundated with spam texts from them - literally almost every day. It is driving me mad and making me VERY angry because they have absolutely no right to be doing this.

They've also clearly sold my number to third-party advertisers because various other spam streams started at exactly the same time, and I don't believe in coincidences, especially since my number wasn't given out to anyone else at that time.

I've opted out of the texts around 17 times and emailed them directly at least 3 times - no response and no change. They just ignore me, but keep texting me!!! I've had the same phone number for 20 years but I'm on the verge of changing it just to get away from 1st for Women's constant harassment. This is utterly ridiculous and totally unacceptable.

I DON'T WANT ANYTHING TO DO WITH YOU - NOW OR EVER.

0
Replies (3)
1st for Women
1st for Women's reply08 Dec 2021, 16:43
Official
 Hi  SG Jansen van Vuren,


We are disappointed to hear about your service experience and would like to look into your matter.


 We would like to understand what happened. Please send us a private message with more information,

Kind Regards,
The 1st for Women Team 
SJvV
SG Jansen van Vuren's update09 Dec 2021, 16:01
Reviewer Update
No, I'm not sending a private response telling you what happened because I've already VERY clearly told you exactly what happened. There is nothing more to tell and you've already wasted far too much of my time even having to do this. Partially completing an online enquiry should NEVER lead to being texted for months on end AFTER I told the agent who called me without my consent to remove my number IMMEDIATELY.
You've obviously still not done anything about it because I'm still receiving unwanted text messages from you today.
REMOVE ME FROM YOUR SMS LIST IMMEDIATELY. STOP SENDING ME MESSAGES.
1st for Women
1st for Women's reply10 Dec 2021, 09:59
Official


Thanks for getting back to us.

 we would like to apologize for the service and experience. Our team will look into this matter.


Kind Regards,
The 1st for Women Team