TM
THULISILE M

1 reviews | Active since Aug 2010

02 Feb 2017, 08:26

HOW DARE YOU!!!!!!!

<p>First I spent a whole year being incorrectly insured because someone failed to listen. I go to other insurance companies who tell me that im insured incorrectly. I change my insurance to the correct cover eventually and im FORCED to pay an admin fee again.I let it go and me and I decided that the admin fee is to be paid in 2 instalments. I didn’t ask for the this option. Your agent gave me this option. To my surprise the whole amount went off and I didn’t budget for it meaning my account is now overdrawn and it wasn’t my fault. Can someone please contact me to cancel the insurance. I’d rather pay more elsewhere than pay cheap for DISHONESTY. All sales agent want to make a quick buck but deciding what happens in my account is totally unacceptable. I refuse to sit and hold for more ****py service from you. Im done!!!!!</p> <p> </p>

0
Replies (1)
1st for Women
1st for Women's reply02 Feb 2017, 08:44
Official

Thank you for bringing this matter to our attention.

Kindly be advised that the matter has been escalated to the relevant team who will be in contact with you to address your concerns.

Please accept our apology for the frustration caused.

Kind Regards

The First For Women Team