Horrific service. Last for Women.

On the 19th of November my elderly mother bumped her car door to the point where she can no longer close the car door and thus drive the car. I logged the claim on the app (because, really, how many 70+ year olds can do that themselves?) on the 21st and heard nothing from 1fW until I called and called again and called again, continually being told someone would contact me. The car was towed (after I called for this to be done) 10 (!!!!!) days later. It is now 3 days later and I am told the car is still in the yard. No one has bothered to call me or my mother. No one. I keep wanting to cry with frustration and rage and the amount of time I have wasted on the phone. I have had the matter escalated and have asked for managers to call me back, NOTHING.

This is by far the word insurance experience I've ever had and do no recommend anyone to use this company.

I had to resort to this way of communicating because no one ever calls me back and to save time waiting.

Please can someone call me back before I report to other measures.