1 reviews | Active since Aug 2020
Horrific
We got involved in an accident on 27 December 2021
The insurance policy offered guardian angel services. Upon request, we were told it only operated during office hours. So if you get involved in an accident between 5 PM and 8 AM, expect to be left stranded on the side of the road.
The approval process took longer than 1 month m which was rather inconvenient due to the back and forth with 1st for women.
They chose the cheapest panelbeater which has not even begun working on our car. There is a back and forth on parts and repairs at the workshop. No follow-up from 1st for women. We sent them numerous emails asking them to facilitate the issues with the panelbeater. We also called and escalated to dispute resolution - still nothing.
Approaching 5 months without my car and repairs haven’t even started. The parts haven’t even arrived!
Do yourself a favour and find an alternative insurer. You don’t want to be waiting this long yet no progress at all.
Kindly provide us with your ID/policy number and contact number in order for us to escalate your matter.
Kindly provide us with your ID/policy number and contact number in order for us to escalate your matter.
Kindly note that the matter has been escalated to our Internal Disputes team to investigate further.
They will be in contact with you during office hours with feedback.
Kind Regards,
Kindly note that the matter has been escalated to our Internal Disputes team to investigate further.
They will be in contact with you during office hours with feedback.
Kind Regards,