Horrible service that's about to send a 53 year old to her death bed

Terrible service received from First for Women. The service a 53 year old cannot stand for, the service that set my mom's high blood pressure sky rocket. Mom (Joyce) has been a loyal client of 1st for women for a whopping 9 years. I remember when she joined as a client she was exited as she believed they were loyal to their customers. She always trusted them even when I tried to get her to cancel and move over to another insurance company. Her car burned down towards the end of August 2020. It was a 2010 Ford Fiesta which without ant any sign started burning down while it was on the road. Processes were followed and all the necessary paper work was provided. We were told they will send their investigators to investigate and to come to our home. Mr Bethuel Moshou was sent to inspect our home and by the time he left he told us all is in order, their offices will make payment for the claim with 15 days. Investigators were sent to the scene. To our surprise 15 days passed and the feedback that we got from 1st for women was that the claim will not be paid due to them discovering that the fire was caused by mechanical engine failure.

Mind you this car was being serviced every year by Ford. How did 1st for women come to the conclusion that this was a mechanical engine failure if the car burned down to nothing. I am not technical however how was the engine going to run and the car ae to move if it was an engine failure. Are the 1st for women fire investigators now mechanical engineers. It's not their filed of expertise so how can they conclude that. According toy understanding a full comprehensive cover covers for fire and theft, hail and storm. Today the car burned down out of nowhere and they cannot pay the claim.

I am very unhappy with this service as it's 2 months later and my 53 year mom still sits depressed without a car. He health is affected. Paying over R850 a month every year for the past 9 years is not a child's play. That money could have done something better should she have known. Does 1st for women have no remorse for our elderly and definately no respect for them. Personally I will say they give any invalid reason for them not to pay claims. Will 1st for women account to her health detetorising. Are they going to take accountability for when she ends up in hospital. I am truly dissapointed for them to be this unreliable, ************* to its clients. I will not for any reason recommend any1 to this insurance company. I will be taking the matter further, I will be taking it to radio media as they are will to listen to a 53 year old woman who has been ****** of her rights and so will the nation be willing to listen.

1st for women, please do my mom justice and pay her claim. So dissapointing of you to take advantage. #1st for women is trash#1st for women must fall# waste of money