Horrible service on the customer service line

It has become impossible to get through to the customer service line. I was made to speak to a robot who got everything I said wrong and didn’t want to connect me to a human. When the stupid thing finally did, the answer was on hold till I ran out of minutes. I ended up not getting assistance, it has become a lot easier going through a municipality line to log a fault than getting hold of insurance. I wonder what happens when it’s really an emergency that you need to get attended. Your robot services SUCK, connect is to humans.