Horrible service from 1st for women pet insurance

Horrible service from 1st for women pet insurance, I'm a new client for roughly 3 months now. Wanted to just get pre approval from them to take my dog to the vet for his yearly inoculations and to get him chipped. I also have the second highest pet insurance option available to ensure everything goes smooth without any problems.

First had some lady answer the phone sounding like a robot and refused to listen to my request and concerns raised, eventually I had demanded for a manager several times to her because of the incompetence of this lady on the phone, I was put through to another gent, he was very helpful to the best of his abilities but also not in the pet insurance department sadly so was not able to assist me either but after being placed on hold for over 30 minutes we gave up trying to make contact with the pet insurance department.

I won't recommend 1st for woman to anyone as the service received thus far is the worst I have experienced in a very long time from any company.

They are quick to take your money each month but clearly have no regard or care for their customers, so customers relationship is out the window, you are paying for a service that you don't receive. I will be canceling them after this because of how terrible this service has been. Their is no joy when it comes to communications with 1st for woman pet insurance, management in that department needs to intervene and get things up to standard.