Horrible service from 1st for women

I have experienced a horrible service from first for women insurance. Service is of poorest quality, claim consultant doesn't provide feedback or responds to emails, call center agents don't have information. When doing follow ups, I get put on hold for over 1 hr 30 minutes on average. It has been horror after horror.

It has been over 2 months since I submitted a pipe leak claim on my building insurance and the work is half completed. Spent over 1 month without hot water while waiting for the insurance to process the claim.

Everytime I call to follow-up, I am consistently placed on hold for over 1 hr 30 minutes because the "the consultant was busy" and no one else has feedback.

They appointed a contractor and assessor who cannot repair the resulting building damage and now the pipe leak is repaired but I am left with a big wall hole and didn't reinstall my awning back. Dust and water is getting into the house when it's raining.

Lodged a complaint and haven't received progress report and the consultant who is handling my complaint is not responding to my emails.