Horrible Service

I went on holiday for 3 weeks, upon my return my car battery went flat, i immediately tried getting assistance on the app and it never worked, i then called in and was assisted by Thobosile, 1stly she said the system kept turning so she is not sure when i will get a sms confirmation, eventually she too my address and said i should just wait for sms as she is struggling to log the query on her side, i asked her to give me a call as soon as she has succeeded to log the query, she responded saying she is not allowed to make any outgoing calls, eventually just before 6pm i received a sms, after 9pm nobody came to assist me or even tried to contact me, i needed to go to work the next day and needed assistance urgently, i then tried again to get assistance on the app and eventually it was successful, within 5 minutes i received a call from Keegan and he had someone come within 10 minutes and kept calling me to keep me up to date. If it had not been for this gentleman i would have canceled my insurance immediately, i have been with them for years and this was the 1st time i have ever asked for assistance. My biggest concern is what would happen if i had to be stranded on the road alone and received such horrible unprofessional service!!!!!!!