horrible service.

<p>i has an accident last year mid december and even now my car is still not repaired thanks to my insurance company. my car was towed away to tzaneen, the person i made the claim with told me that i will be getting weekly updates from a consultant. that was never done, instead i was getting updates via sms. assesments were done on my car and i was told that my car is repairable via sms. the first week of January when companies were opening i finally get a call from the consultant. but she tells me a whole different story from what i have been getting via sms, which left me very confused and worried, because from all the text messages i have been getting i was under the impression that the only thing left was for the panelbeaters to start working on my car. now this lady tells me that i have to drive my car to the panelbeaters so it can be assessed and then only then can they give a rental. i tell her that my car is at the panelbeaters and it has been assesed and its repairable and im already using a rental and this woman starts arguing with me saying no authorisation was given for that, but finally she agrees with my story and tells me that she has given the panelbeaters authorisation to starts repairs on my car. 5days later i get an email from vehicle savage company asking for documentations on my car because its a write-off. i call the insurance company and they say its a mistake, but they could not tell me the whereabouts of my car. when i call the panelbeaters they tell me that the insurance company towed away my car. i called the insurance company back and i was told that someone will get back to me concerning my car, that never happened until i complained on facebook which happened a day later. they finally told me that my car was taken back to the panelbeaters. by then rental has expired and i do not have a car because with all the confusion and my car being taken from one place to the other, no repairs have started on my car. i send them an email to complain about this and to get to a solution about a week ago, i have received no response. i called them a day later and they said they will get back to me. i am still waiting. i put up a message on their facebook page and they said they will get back to me, still waiting on that also. i went to the panelbeaters to find out whats happening and i was told that because of all the confusion of my car being removed from their premises, they have delayed the repairs by at least 2weeks and because they were not given authorisation to get genuine vw parts for my car but alternatives, those parts take longer to arrive. the other thing is, i have been waiting to hear from the legal team since i put in the claim but it has never happened. </p> <p>now i going to suffer an extra 2-3weeks without a car because of the problems created by my insurance company and they are not willing to respond to my complains. i have never been so frustrated after having an accident and i have had a couple. at this point i regret insuring my car with these people. i find them *********** and i do not see myself continuing with their services when this is done.</p> <p>frustrated angry customer</p> <p> </p> <p> </p>