NM
Napo M

1 reviews | Active since May 2016

16 May 2016, 07:49

Horrible Service

<p>My house was broken into and valuables ****** last week Tuesday 10 2016. On Thursday I phoned First For Women to lodge a claim for the ****** households. In the midst of my lodging of the claim we were interrupted as I was using a meeting room that had been booked for another meeting. The insurance agent attending to my call told me I shouldn't worry as they will call me back on my cellphone to continue with the claim processing. I waited the whole day for their call and recieved none. On Friday I tried to call back without success as my calls to their call centere kept getting dropped. And still there was no call back from the First For Women insurer as promised by the insurance call agent would happen when we got interrupted in the middle of my lodging a claim for my ****** goods. These insurances need to walk the talk. They don't fail to collect premiums, but they way too often fail to deliver on the promises they make when needing to have you subscribed. Very agitating!</p>

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Replies (1)
1st for Women
1st for Women's reply16 May 2016, 12:33
Official
So sorry to hear about your experience as well as your loss, we confirm that since the escalatation you have been contacted and the claim has been registered. Please accept our sincere apologies for not making you feel like your matter is a priority to us. Kind Regards, The Fist for Women Team