ST
Sibongile T

1 reviews | Active since Jul 2022

24 Jul 2022, 11:26

Horrible service

First for women is the worst insurance company. I've been a client for since 2014 and I was involved in my first accident in January 2022- a fender bender. My car was send to panel beater in 15 March and l got my car came back in May - as if that was not the worst part. My car came back and two days later the battery died. I bought a new battery and other issues started popping up, my the dashboard lights took long to respond, the indicators didn't switch themselves off after turning, squeaky brakes and a smokey fog light. I called insurance for assistance and they didn't help me- they send me back to the same *********** panel beaters who replaced the tail lights. I took my car to Renault to check fearing for the safety of the car's users and they told me that the my faulty wiring and that this will cost me R8k!!! I sent FFW the report and together with the panel beaters (Fleet VIP) reviewed my claimed and concluded that the panel beaters are not at fold. How? Cause prior to the accident I had serviced my Renault (end of October). My car was perfectly fine before and after the repair it needs to be re-wired. Clearly the car was put together incorrectly. Imagine my frustration, 5 months without a car and @ the 6th month, it cames back with problems. Imagine being a first in an accident after being a paying client for 7+yrs, and I had recruited family members - I insured 3 cars under my policy because of the terrible service I got from FFW (no communication, no follow up with the panel beaters and no updates either party) I removed the other cars. They have lost me as a loyal customer, also insured my home which I'm also cancelling. To all the FFW clients, do yourselves a favour and switch to a different company and if they send your car to Fleet VIP in Florida- refuse to take it to them 😡😡😡😡😡😡😡

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Replies (1)
1st for Women
1st for Women's reply24 Jul 2022, 11:33
Official
Hi Sibongile,
 
We are disappointed to hear about your service experience. 

We have escalated your matter to the relevant team to look into. They will be in contact with you for feedback during working hours.
 
Kind Regards,
The First for Women Team