Horrible Seevice

I am writing this email with so much frustration.

On the 31st October 2025 I received confirmation that my claim is being processed, Herbert then called to confirm he'd be handling my claim. On the 6th when I called I was told that there's outstanding docs from the dealership, I called and made sure that we send through everything requested on the email.

Again no word from Herbert or 1st for women, I called again Monday and spoke to Sam who requested the same documents. I then forwarded them to him and Herbert, I then requested to make payment to my dealership because I needed my car. Sam agreed and advised that I forward the POP, I did that on the 11th Nov.

I called the following day and was advised that I should get my money the next day, on the 14th of November I receive and email from Herbert requesting a quote and failure report from my dealership. Meaning my claim has not even been processed, had I not have paid I still would have no car. This shows how patronising and disrespectful 1st for women is, they show no empathy or any sense of urgency towards paying clients.

I sent another email directly to their claims department last night and also included their administrator, till now I have not had any feedback