Horrible, I have been going through a claim process since the 5th of December 2025

Horrible, I have been going through a claim process since the 5th of December 2025 .My allocated assessor is the worst, she does not respond to my emails, she does not call or keep me updated as client. Through out this process I have been the one calling, and yet she sees no reason to respond. I have had other conversations with her colleagues who were very helpful and informative definitely would give them as individuals 5 stars. However this whole process has been draining and as proactive client I am not happy. Worst of all I can’t even send a complaint directly to First for women they have no email address on their website and their app does nothing for a client once the claim has been handed over to the assessors. I should have received feedback last week on the 14th with regards to my car and yet her me we are on the 21st. No calls from them and no emails,very disappointed.