Horrible experience dealing with claims handler

Highly annoyed with how difficult it is to make contact with 1st for Women, in any way. Firstly, the ridiculous AI bot that answers the call when call the main number is extremely frustrating to deal with. Could never actually get my call directed to a consultant. Would just repeat the same thing over and over. Both myself and my fiance tried multiple times, I even called the EMERGENCY line, multiple times, and no answer?

Then, the communication from the claims handler was atrocious. Simply no way to make any contact with them during the claims process, except via email, to which they simply do not respond. Or simply wait for them to call you back. It also appears to be a third party call centre that assists, not even someone at 1st for Women?

I have an issue with my claim, and simply have NO WAY of getting through to the claims handler, or anyone that can assist me, despite multiple emails over the course of two days. So I'm left going to Hellopeter for this, and their socials. And having to wait and see if there's any eventual response from their complaints/dispute department.

I will be taking my insurance elsewhere in the next few days once I've done a bit of homework on a new insurer. This is not the kind of service I'm going to be paying for.