Horrible Customer Service

I had an insurance claim in October 2021, My car went to Renew it in Randburg for repairs to my rear. I started experiencing difficulties with my car as there was a battery drainage and would always have to jump start my car. Took my car in to the dealership for a diagnostic only to find out it was due to a boot lock switch and trunk lock being faulty as a result of the repairs. I contacted FFW and an assessor for Straighthough contacted me and I shared the information with him including the invoices and quotes. I decided to fix my car myself and would obviously submit the invoices to the assessors to get reimbursed. I 've been following up with the assessors, after I hadn't received any communication from them 2 weeks after submitting invoices and I was told they've handed over the claim back to FFW and a consultant would be in touch. It has been 3 weeks, I haven't received any call, I have tried calling calling in multiple times and my calls get redirected and I'm just left with empty promises of a consultant calling me back. till this day, I'm waiting.