Horrible customer experience

I am honestly disappointed with the outcome of my claim, It has been three months and two weeks now since I have logged my claim for attempted theft on my vehicle and yet still the vehicle is not properly repaired and parked at my garage house. Before the incident my car was functioning perfectly and I had no problems with it. The vehicle was assessed after the incident and the report stated that the locks, window and the battery must be repaired. The vehicle was sent to the panelbeaters Vleet VIP solutions for repair, during the process that took a long time with no communication from the panelbeater, I had to go to their office for them to attend to my vehicle and requested for feedback. It was a struggle for them to get it right, finally they claimed that it's fixed and arranged with me to drop my vehicle at my work place and while I was test driving the vehicle I encounterd that the gears are not function properly, I asked their driver what was happening with the vehicle as he was with me that time. I call Siphelele the manager from Fleet VIP solutions and they took the car back. After two days I spoke to Allister the other manager and He told me that the agreement was to repair what was on the quotation from the insurance company and he confirmed that with Dumisani, So they will drop off my vihicle as they need to close the claim. I got the car back but still could not drive it. I asked my husband that we should go check if we could get it repaired cause I am struggling without it, On that process the vehicle couldn't start it was off but the battery was expanding and there was acid coming out, It was scary cause it looked like it's going to explode. As they claim that they fixed my car as requested by the insurance company, still the left door lock is not working, and the car battery is sill an issue. In all of this frustrations and stress that I am encounting with my insurer 1st for women, My policy is paid up to date and the excess was paid in full with no hustle, but yet I am the one struggling to get by. For the past three months and two weeks my travel expenses where extremely high and I can't go on like this. They have exploited my rights as their client cause now they had to come tore the vehicle to the penal bitters again, I don't think I will be comfortable to drive that vehicle ever in my life. I need this matter sorted as soon as possible.

Kind Regards Dorcas