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Ntsoaki M

1 reviews | Active since Jun 2015

10 Jun 2025, 17:20

Horrible Claim experience

Horrible claim experience. 3 months later I still dont have my car and I have to deal with first for women and auto Magic incompetency . Took back the coyrtesy car with the promise that my car will be done on the 10 June 2025 . Got a message on the 31st may that the vehicle is on paint prep , called on the 09th only to be told ist on masking will get my car on the 20th really 9 days of pre paint . First for women got my claim on the 1st March , authorised the claim on the 25th then the authorisation took 2 months to get to the repairer that is also taking their sweet time to repair , another month still dont have my car and FFW took their courtesy car back and I have therapy Drs appointment to go to , children to drop at school . How do you say 1st for women but then go and frustrate your clients . almost 4 months

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Replies (4)
1st for Women
1st for Women's reply10 Jun 2025, 17:22
Official
 Good day 
 We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
 Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as   soon as possible. 
 Kind regards,
The First for Women Team 
NM
Ntsoaki M's update11 Jun 2025, 16:32
Reviewer Update
Still no response to my query and I have been tossed up and down between the repairer and the FFW.and no one is taking responsibility and I am left strandend without car
1st for Women
1st for Women's reply11 Jun 2025, 16:46
Official
We are so sorry for the inconvenience and frustration you have experienced. We understand how important it is to have your car available and the difficulty of being left without it.

We are following up with the team to ensure that your query is addressed promptly.

Kind regards,
The First for Women Team 


NM
Ntsoaki M's update13 Jun 2025, 17:12
Reviewer Update
and another week goes by waiting for Victoria Ndlozi to give me a call. The manager could not assist because no one is ready to take responsibility of the issue. Now the issue is sent to dispute that will take another week before I can get help. The worst thing is that while they take me back and forth, I am missing on my Therapy and Dr appointments. Having a car for some of us is not a luxury staying 2 hrs away from town and having no ubers because its a village. Why have an insurance that will take me to a mental institution rather than putting me in the same place I was before the accident.