Horrible Cancellation Process

Good day I would like to express my utmost dissatisfaction in the cancellation process that I have received from 1st for women. On the 22nd February I contacted the all centre and was assisted by a lady named Monique Sall in the retentions department and cancelled my policy telephonically with her. She then telephonically confirmed that my policy would be cancelled and I would not be debited…she would send me the cancellation documents. I waited for it and 3 days after my account was debited for cover for March. As furious as I was I called the call centre again after I was debited on the 26th of February spoke to another consultant by the name of Jacobus Thando and he telephonically once again confirmed my policy would be cancelled which means that my initial request was not attended too in the first place. Upon asking him what email do you have on system he reads out a complete wrong email after given the correct email address to him I came to find out that the cancellation document received states that the policy is cancelled only from the 26th of February. In the same breath when asking him when my refund would reflect he replies and says 3 working days. It is now the 1st of March upon calling the contact centre again regarding my refund query another agent Obakeng says that refund period that’s 3-4 working days to return from the bank to 1st for women and another 3-4 working days to return to the client. I immediately asked to be put through to the complaints department. My complaint is still unresolved and I feel that I was misled by 1st for women. They need to train their employees better and actually audit such calls. I am so glad that this happened because I do not want to be associated with 1st for women. If they wanted to they could have had a faster payment refund option in place to have the refund reflect in 24-48 hours. They lack financial resources in my opinion. What a disgrace of a company.