Horrible and *********** Service

On the 27 September I submitted a VAPs claim, I received a msg confirming they received it and will be in touch. Two weeks later no one has called me, I called on the 11 October and spoke to Charlotte who transfered me to their claims department where Linda said he cannot assist as Lehlogonolo is allocated my claim. This happened after I was put on hold for 20 mins, Lehlogonolo has not called me back. The service from 1st for women is horrible, they do not respect their clients