Hoping this will become a compliment

Seeing all the good reports about 1st of Women I'm hoping to experience this wonderful service. My car was broken into on the 1st of June - the door forced and the boot accessed from the inside - my camera with lenses and my laptop were ******. Fortunately the damage to the car was not huge but I am a part time photographer and all the tools of my trade were ****** leaving me having to hire equipment in the interim. I logged my claim on 3 June after going to the police on 2 June. Yasmin as very efficient and friendly at that time. I got a call from a senior consultant on the 5th with some questions. I had sent the proof of purchase on the 4th as requested. Since then getting feedback has been very difficult, I left 5 messages for Yasmin this week that have been unanswered. Yesterday she promised to call me back and never did. On the 3rd I was given an estimate turn around time of 2 to 3 days. The consultant advised he had 5 days to process his part - according to the call centre he received it on the 3rd of June. Please can someone give me some info on what is happening.