Highly dissapointed

I was involved in a car accident on monday the 3rd of August 2015 and sent an email to my insurance so they can process my claim. I then got a response saying a consultant will call me, got no phone call. Eventually got a call from them on friday telling me where to take the car to be evaluated, said they'll get back to me in 2 to 3 working days to inform me which panel beaters i must take the car and till today i haven't heard a thing from my insurance. When i call them im being given the run around and frankly im dissapointed that 16 days after my accident im stuck with a damaged car in my garage and i pay R1000 every month to an insurance that's failing me big time.