Highly disappointed.

My car was involved in an accident, submitted a claim, communication was bad I had to contact them in order for me to actually get feedback. I have car hire included but they never even bothered to ask if I needed it. No problem coz I have other vehicles car hire was really not an issue but atleast ask me if I need it after I am paying. FFW Car gets fixed a month later and I go and pick it up from renew it , on the day I pick it up, I get told that ohh no we just wanna check something quick on the vehicle , in my head I’m like these people wanted me to pick up the car yesterday, what are they still checking. Fine they assure me all is well. Week later the car stops working I send it back to renew it. They transfer the vehicle to their mechanical specialist . Report comes back to say the fuel pump is damaged, so I questioned damaged from what ? I couldn’t get an answer. I escalated the matter , and now a week later they just changed the wording in the report that it is wear and tear.

I am very disappointed and I just wonder what kind of business are they even running.