CS
CHANTAL S

1 reviews | Active since Dec 2011

25 Mar 2022, 09:49

High "ANNUAL" increase premiums and excesses

I have been a FFW customer since 2013, this is my second car and have had zero claims cover since I got the car in 2018. At the time (2018) my premium was R745.22, in 2019 R788.13... In 2020 they tried to increase my premium to R984.38 which I refused so they requoted, it was set at R835.66, in 2021 it was R878.28... Now I get an updated policy and they want to increase it to R1050.09??? WTH? Firstly, this is more than a 20% increase. which is unjustifiably high. Secondly, I completed the form on Hippo for the exact same details and got a premium of R538 so who are they trying to fool? Thirdly, since the start of the policy the excess increased a total of R1250, this year they increased the excess by R500....I have emailed and await feedback but until then,

@FFW how can you justify increasing premiums and excesses above the current CPI, at which company does employees get more than 20% annual increase? Please relook at my policy and note I will not accept an increase in premiums and excess of more than 6%.

To the rest, I HIGHLY recommend that every person read through their policies thoroughly.

0
Replies (3)
1st for Women
1st for Women's reply25 Mar 2022, 10:16
Official
Hi Chantal

Thank you so much for sharing your service experience with us on this platform. We are disappointed to hear about your service experience. Our service team will contact you shortly.

Kind Regards,
 The 1st for Women Team 




CS
CHANTAL S's update25 Mar 2022, 10:39
Reviewer Update
Well.... Thank you Victoria & Nobuhle for the call back. Not the best outcome but acceptable. They increased the premium by 10% and the excess will remain the same.

If in the future FFW does this I will look at alternatives, Discovery quoted R868 + benefits with R4000 excess. Dotsure quoted R658.62 + better benefits excess R3500... But for now... better the devil you know...
1st for Women
1st for Women's reply25 Mar 2022, 10:43
Official
Hi Chantal

Thank you so much for sharing your service experience with us on this platform. We are disappointed to hear about your service experience. Our service team will contact you shortly.

Kind Regards,
 The 1st for Women Team