Having to beg for my claim

<p>Below is a thread of emails between me and the FFW Claim Administraitors, I am not leterally begging these people for my Phone claim yet im the client. The lady who calls me every time i write a report on Hellow-Peter is useless as she calls and says shes gonna inverstigate and get back to me and she never does. I really wish there is something that can be done about the insurance.</p> <p> </p> <p>Brenda Odendaal ********** />Aug 24 (12 days ago) <br />to me, Justin <br /> <br />Good day Ms Nomchne </p> <p>Kindly be advised the clients claim has been approved,</p> <p>please see banking details below for your excess payment.</p> <p>Please note that your Apple IPhone 5c 16GB has been under insured and a betterment payment of R1499 is required in order to be replaced with the same handset..</p> <p> </p> <p>Nedbank</p> <p>Acc Holder: CICL</p> <p>Account No: ********** 781</p> <p>Branch Code: 123209</p> <p>Reference No: TGS1736</p> <p> </p> <p>Please forward the proof of payment to me once it has been made so that I may arrange for the delivery of the replacement handset.</p> <p>Kind Regards</p> <p>Justin Barends</p> <p>Claims Administrator</p> <p>Kim ********** />AttachmentsAug 31 (5 days ago)</p> <p>to Brenda, Justin <br />Afternoon Brenda and Justine,</p> <p>Please find attached the proof of payment for my Apple iPhone 5c 16GB. You can deliver the phone at Unit 1, Edmond place Business park, Campsdrift, Pietermaritzburg, 3201. <br />Please update me on when I will be getting the device?</p> <p>Kind regards<br />Zimkhitha Nomchane</p> <p>Brenda Odendaal ********** />Sep 2 (3 days ago) <br /> <br />to me, Justin <br /> <br />Good day Kim</p> <p>I apologise for the late reply but I was not in the office yesterday.</p> <p>Thank you for the payment of R1500, however the basic excess of R850 is still outstanding. On receipt of the confirmation of payment of the R1500 we will arrange replacement of the device.</p> <p>Kind Regards</p> <p>Brenda Odendaal</p> <p>Zimkita Nomchane ********** />Sep 2 (3 days ago)</p> <p>to Brenda, Justin <br />Hi Brenda,</p> <p>Do you mean i am supposed to be paying R2350 to get the iPhone I insured and because of you stupid consulted who under-insured my phone. I have to pay for the damage? I am sorry i wont do that, you can take the basic access R850 out of the R1500 i sent and give me a list of devices i can choose from that are covered by what i was led to believe covers my phone. I will make sure I spread the word of the service i am getting after spending 2years paying so much.</p> <p>Please send the rest of my money to my account<br />Capitec Account: ************</p> <p>Zimkita Nomchane ********** />Sep 2 (3 days ago)</p> <p>to Brenda, Justin <br />Hi Brenda and Justin,</p> <p>I am still waiting you response. I urgently need a device. what is the turn around time for me to get help?</p> <p>regards</p> <p> </p> <p>Zimkita Nomchane ********** />1:06 PM (11 minutes ago)</p> <p>to Brenda, Justin <br />Hi Brenda,</p> <p>I hope you havent forgotten about the list of devices you were going to send me when we spoke this morning. i am in desperate need of a device.</p> <p>can i please have feedback before end of today?</p> <p>regards<br />Zimkhitha</p>