HAVE A POLICY BUT NO ONE EXPLAINS!!

I HAVE HAD A PERSONAL ACCIDENT POLICY NOW FOR YEARS BUT TODAY I ACTUALLY REALISED THAT FIRST FOR WOMEN DEDUCTS THIS MONEY EVERY SINGLE MONTH AND HAS NOT EXPLAINED TO ME EVER IN ITS EXISTANCE OF WHAT IT ENTAILS.<br> <br> MY SON HAD A PERSONAL ACCIDENT HURTING HIS WRIST AT SCHOOL AND WAS IN HOSPITAL ETC IN JANUARY 2015 AND I HAD NO IDEA I COULD CLAIM BACK, I ALSO HAD OTHER INSTANCE AND I PERSONALLY WAS IN HOSPITAL FOR A KIDNEY STONE AND THE SAME STORY.<br> <br> DOES FIRST FOR WOMEN EVER LET THEIR CLIENTS KNOW HOW THESE POLICIES WORK RATHER THAN JUST SELLING IT TO THEM AND LEAVING IT AT THAT.<br> <br> PLEASE CAN I HAVE A FULL REFUND OF MY POLICY IMMEDIATELY.<br> <br> PLEASE CONTACT ME AT 5PM THIS AFTERNOON