'Guardian Angels'

<p>Yesterday I breakdown due to petrol on the N2 in the evening (smart me) and I use the First for Women App for there 24 hour Assist. I log my request and get a ref. Did not note it down trusting they hwill be with me immediately.</p> <p>Time passes I log another call and still nothing. At 23h00 I was still there. I had several people offer to help I thought to myself nah I have already requested help and waited. Then I kept on logging requests till the app refused to. Still dont know why.</p> <p>Evetually a motorist stops for me offers his help at a cost and still paid for his petrol and mine. When you desperate you take anything.</p> <p>Anyway this morning I send another request on the App and get a ref 001635. Still no call nothing. I go on to their webchat spoke to a Nicole and she arranged for a callback with Assist. they called.</p> <p>At this point I am so livid. I tried to explain best I can in my state and then try to log a complaint re last night and compensation.</p> <p>They advise me they can bring the petrol and I need to pay R150 and then I saw red. I mean I just spend alot of money I did not budget for due to them not coming out and I would have easily paid them yesterday. Now I have incurred more costs than what I should. The call centre closed.</p> <p>I contributed to my troubles but it escalated when I expected them to be my Guardian Angels</p> <p> </p> <p>Logging a complaint with them is just as a festive experience like yesterday. I advise no one called and then the agent says that on their systen it says someone called me. Really?</p> <p> </p> <p>I just can't deal. It is 14h43 and problem not solved. Explained to the agent that I can't take calls at work (leave alone I forgot my phone at home) and made arrangements to speak to them and was on a cll for 20 mins and was told Supervisor was going to call back. Call just ended...........could have been my finger from trembling from anger.</p> <p> </p> <p>I should've guess I will only see Angels when I get to heaven. I ask for the breakdown email and got a response they dont have email. yYou have to call. </p> <p> </p> <p>Looking for Insurance before I cancel with them. Any advise with great breakdown service?</p>