Good service

I am happy with my insurance but very unhappy that I've been wasting my time and energy promoting referrals with the campaign for vouchers. I gave proif of 2 friends having been quoted but..no vouchers.
One accepted nut then cancelled because 3 agents called her changing her premium each time to almost double her quote.
So after I made 3 calls querying my vouchers why has the promotion team not updated my app and where are my vouchers?
Or is it just an idle promise

The query has been "escalated" to the promotional team 3x alteady with no results.
I dont blame the agents , they did escalate the matter but somebody has to be responsible.

I received an sms saying that none of my referrals had been successfull which is not true.
Two of my referrals had been quoted which entitles me to 2 vouchers. I went to the trouble canvassing them.
One of the quotations accepted but after 3 calls from ffw after her premium. was almost double what she was quoted so she cancelled.
I see it as false campaigning and demand my 2 vouchers for the quotations given.
How should I trust ffw after the campaign team being dishonest with me. My life belongings are insured with ffw. Im really nervous anout my policy because of the campaign dishonesty. I did not even reveive a phone call only a sms message. Ffw pull up your socks and contact your customers directly. I called twice but was disconnected.

Where must I forward it to? ******** does not tell me where to.
I will send the names and contact details of the people quoted.
Its n use trying to call because the agents are oblivious to the campaign. Please send me an email that I can reply to with the relevent details.
Y Du Preex

I have forwarded the relevent documentation W
hat do I need to do next? I will not give up. but still no feedback. This is really terrible service.
Please provide me with feedback

I would like this matter resolved today. The only answer I'm getting is that my query has been dent or escalated to the marketing team.
I expect and trust that both my vouchers will be emailed to me today.
I sent every possible proof but the response is still non existant.
I will definitely not refer more people to ffw. I'm not prepared to expose my friends and family to this poor service.

Thankyou for ONCE AGAIN NOET KERPING YOUR PROMISE that I would get feedback by day end Friday....Looking back on your answers I really overrated ffw in the beginning...your service is terrible. I have lost all trust in you

What more should I do to get yhis company to sort out my problem. They definitely do not vare about their reputation
STILL NO FEEDBACK

Still no feedback. Trying to call is futile.
I am very disappointed in ffw.
You mislead existing clients by offering vouchers for canvassing and asking people their permission to give ffw their details for a quote.
I am tired of excuses and false promises of feedback.
I will not be posting on hello peter again but will be contacting the relevent department for this matter.

Good Morning

I am very disappointed that my matter has not been resolved and that nobody has even gone to the trouble of contacting me. I even sent an email with proof that my referrals were contacted and given quotes. Ni response.
I am in the process of finding a trustworthy insurer