Good morning

Good morning. I have complaining about the service delivery delay of my claim. I spoke to on the 22 Sep 2026 . I spoke to consultant Tommy-Lee to register the claim as the was still driven , he has informed sent tow truck to fetch car on 23 Sep 2026 he never came back to until communicate with claims manager. The claims arranged the tow truck which late afternoon apparently towing company ( Rosemary) informed they only fetch the car the Friday as they do not over holidays. I have Rosemary what must give the drive & said my *** & car documents never mentioned the spare as I was at work. . She informed they take to Langaste traffic for clearance immediately to site for assessment. Later received message from Kenneth confirming assessment as ****** recovered the driver must on-site still never informed to bring spare on the 28 Sep had to my sister accompany Tebogo for assessment when they got only told must bring the spare key. Tommy Lee told that as claims handler.Now claim is stuck