Frustration and Disappointment about the treatment received from 1st for women insurance being their client

Hi, please note I has an accident with my car that is insured with 1st for for women on 28/02/2024 and submitted a claim after which they towed my car to their panel beaters for repairs Ever since I did so I have been the one contacting them to ask them to do follow up with my car progress status because my car is being with their panel beaters, it is their duty to check and update me if their panel beaters is not going to do so, and also they could not even assist me to ensure that I am mobile following this delays of repairing my car until the panel beaters tried to assist me by providing me with their car of which I am grateful for since they took the insurance duty to assist me without them even asking to assist me because of seeing how frustrated I was when my car repairs is taking long. I have been complaining with 1st for women to provide me with a car to use while awaiting repairs but they kept saying ti is not their duty to do so yet they courtesy car service is only up to 30 days and thereafter it needs to be returned, and my car have been with the panel beaters from February 28 2024 until to date so the 30 days period would have lapsed in any event. After being complaining to them they then decided to get rid of me by referring my complaint to their so called ombudsman whom until to date have not gotten back to me with at least a response.

Even now, I am contacting them via them APP to get back to me but they will call, and cut off the call deliberately because you can see they do not wish to speak to me about their conduct especially of debiting my account as and when they wish to. I am sending them emails after emails and they only respond when it suits them and with no resolution whatsoever to my problems.

It is very much shocking because they always say they advocate for women hence I took the policy with them, they indicate they are against Gender Based Violence and all but right now I am their number one GBV victim being their client who has been nothing but loyal to them because I am certain if this was a male he was not going to be treated like this.

I hereby seek your intervention and assistance.

Frustrated and concerned 1st for women client