Frustrating Service

My vehicle has been ****** and recovered, I logged a claim on the 4th of August today is the 19th of August and no one has called me to advise me on my claim, instead I have been calling every day, and I'm taken pillar to post. One of the claims consultants told me today (19th of August) that the vehicle still needs to be collected at 13 to be assessed, while the vehicle was collected on the 08 of August...Someday I've been told that the person working on my claim is on leave...Their service is frustrating