****** frustrated with service delivery

I am utterly disappointed, disgusted quite frankly annoyed with the service provided by this insurance company. They promise to deliver and when it comes time, give me the ****** run around. I was involved in an accident in August and yet I am still fighting with them to have my car completely repaired. They neglected to repair a part of the vehicle claiming that it was old damages to the vehicle, when I clearly stated in the accident report and to the agent that I spoke to on the evening of the accident as to how it occurred.

I'm sick and tired of having to run around after the agents and team leaders trying to find out what's the progress of the claim and when they will sort it out. By the way things are going they will leave me no choice but to take legal action against them, especially since the assessor has now **** about meeting with me to assess the vehicle before it went in for repairs.

It is such an inconvenience to me to have to keep running after this company to deliver on what they said they would.