Frustrated Customer!

Frustrated Customer!

I am a dissatisfied customer due to the poor handling of my claim. From the outset, my claim was not managed promptly. My car was first sent to a panel beater who has no warranty (So i was told), where it sat idle for three weeks. It was then moved to ProLine, but even there, my details were missing from the paperwork, reflecting unprofessionalism.

Despite providing my information, I received no updates from the appointed agent or advisor. I have repeatedly called the claims, complaints, and resolution departments, but no one has ever given me feedback or reassured me about the progress of my car.

Meanwhile, I was given a courtesy car with only 11 days extension which only cover the tome wasted to finalise my claim but they never considered the 2-3 time that my car was with the non compliant penalbeater(which could have been the time that could have been utelised effectively) —the same period wasted due to their delays. I believe this should be extended, as the delay was entirely on their side. As of now, I have no idea where my car is or what stage the process is at.

Since logging my claim on 23 December 2025, I have experienced nothing but frustration, poor communication, and ineffective service. All i get everyday when i call is empty promises and added frustrations. WHAT A HORRIBLE, HORRIBLE CUSTOMER EXPERIENCE.