Frustrated by first for women insurance!!!

Such a disgrace of an insurer. My sisterscar had been in an accident from the 6th of Novemeber without any repairs on it. The insurer took an entire month to finanlise a claim after which they say they cannot extend her car hire because it is not their responsibility! The nerve? Theirs elected useless panel beaters, RenewIt Greenstone called her today saying they have not recieved the parts. Its been 2 full months going on 3 and they act as if the delay is on my sister's side. Such disregard for people's needs but when they have to debit they are so diligent.