Frustrated and dissappointed

I am so disappointed and frustrated with the service that I have received from 1st for women. I had an accident on the 29th October on an 1 MONTH OLD AUDI A4 and was only allocated at repairer on 12 November 2019. I was allocated a person by the name Millicent who was said to be responsible for my claim and would be keeping me up to date on the developments. I requested that she sends me a damage report so I can get details of what was going to be repaired on my car. To date on 17 December I have never received such. I have been making follow ups with the Repairer: Durban Central Panel Beaters and was liaising with Karry. The report that I received from Karry when I was making a follow up on the 18 was that someone bought the wrong part and they were waiting for the new part. When I made a follow up again on the 25 and she reported that there is an issue with the gearbox and they have sent my vehicle to Audi. I then requested the insurance to extend the courtesy car because the gearbox issue is a new case. The insurance refused to extend the courtesy car. I made daily follow ups with both the insurance and panel beater. The panel beater told me that they were waiting for authorisation for the gear box for almost 3 days there was no feedback from the insurance. On the 3rd December I made a follow up with Durban Central and they told me they are waiting for the pricing from Germany and it usually takes up to 72 hours to get the pricing, the 72 hours lapsed on Friday the 6th, they only got the pricing the 10 December. When I made a follow up on 11 December I was told that the matter is with the assessor, who subsequently contacted me. He requested for a tracker report, which I requested from Netstar and gave him feedback on Thursday 12 December. To date ,7 weeks later, my car has not been fixed and no one knows when I will get it back. , I had to hire a vehicle at my own expense for 3 weeks and going. The insurance refused to extend my car hire as this is a new case. This insurance is supposed to care for women but all I have experience is frustration and lack of communication from their side as I am the one that has been calling almost everyday at my own expense. All I want is to have my car back