Frustrated and disappointed

So disappointed with 1st for women customer service. I've been calling them for weeks now. They are unable to fix my app which I can't access for a few weeks now. The literally have incorrect cell numbers to send me my OTP pin. Spoken to several people, they all promise to escalate and it just ends there. Nobody gets back so frustrated. Thinking of canceling my policies with them if I can't access my app. What is the use