1 reviews | Active since Feb 2013
********** deductions
<p>I've called and emailed. Still no answer! FFW have been billing me on my inactive bank account for a service I did not agree to! This causing my inactive bank account ( which they should no longer have details of on system) to go into arrears. Each time they attempt to deduct, my bank charges me R115 and then they keep trying. The bank is threatening legal action. FFW is not contacting me. They are not responding to my emails. I want a letter to my bank advising they will sort it this **** mess they've caused and I demand you pay every cent I've been wrongfully billed!</p>
We acknowledge receipt of your complaint.
According to the information at our disposal; we note that the matter has already been escalated to the relevant manager who has instructed for the refund on the premiums received thus far on the Value Added Product policy.
In addition; we are awaiting your bank statement to assist with a possible refund on the bank charges incurred.
Please accept our sincere apologies for all the frustration and inconvenience caused.
Kind Regards
The First for Women Team
We acknowledge receipt of your complaint.
According to the information at our disposal; we note that the matter has already been escalated to the relevant manager who has instructed for the refund on the premiums received thus far on the Value Added Product policy.
In addition; we are awaiting your bank statement to assist with a possible refund on the bank charges incurred.
Please accept our sincere apologies for all the frustration and inconvenience caused.
Kind Regards
The First for Women Team
Although it took many strong worded emails and numerous calls, FFW has resolved the issue and refunded me for all costs wrongfully incurred.
It was a mistake on their part, but they were willing to investigate and rectify the situation.
Although it took many strong worded emails and numerous calls, FFW has resolved the issue and refunded me for all costs wrongfully incurred.
It was a mistake on their part, but they were willing to investigate and rectify the situation.