*****,

I had car insurance since December 2018 with the ffw, I was not happy throughout 2019 due to the broker fee, I was forced to pay, even after several attempts to remove it, my emails were never rep****, late 2019 when I needed help from ffw, I was still referred to the broker who was always busy, March 2 I wrote an email to cancel my policy, there was no reply until I reversed the premium, on the 10 March, one of their agents phoned me, I did tell him that I'm aware thet got my email and decided not to reply but were able to contact me because if the reversal, he confirmed it and tried to offer me a lower premium from 11543 to 856, I declined it since I had already found another comany to insure my vehicle, they keep deducting my account I do not understand why, I want them to reverse my debit order for 25 April, that's *****, to keep deducting but don't communicate with the customer, only do so when the premium is reversedm