Forgot to make claim payment..really?

I submitted a claim for portable possessions on the 19/05/15 and was assisted by Tshepiso.On Thursday he called me at work to tell me the claim had been approved and that payment will be made within 3 working days,today its been 5 working days and no payment has been made.So I call the claims department to follow up and im told that he forgot to send payment authorisation to his manager or what not.So if I didnt call to follow up,i was Never going receive payment.My thing is cuz this guy forgot now my life must come to a stand still?I must get new cards,sim swaps,get a locksmith to change my locks at home etc all those things need money(its not month end) where the hell am I going to get that money? while conveniently Tshepiso \forgot".Its very funny how you people never \""forget\"" to debit my account but you can forget to pay my claim right?This just shows me how im not important to you as a customer"