Forget about claiming!

<p>I have spent the best part of 2 hours on hold over the last 24 hours and have not yet managed to speak to a person re a claim. As an experiment i tried calling your department for new policies and the call was answered on the first ring. I have also emailed at least 3 times and have only received an automated reply. </p> <p>I am well and truly irritated and frustrated!</p>