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Staceylee M

1 reviews | Active since Jul 2016

01 Jul 2016, 10:45

FOOL ME ONCE SHAME ON U FOOL ME TWICE I LEAVE!

<p>Dear 1st For Woman!</p> <p>It shocks me the level of service, this is not the first time I needed my van towed and the last time I had the SAME ISSUES! WHAT IS WRONG WITH YOUR STAFF! Today I called and asked for my vehicle towed, first it took almost 10 min to get to the towing department, the lady at the services end asked me for my ID and the the towing side asks again??? this takes even more time..eventually Shanaaz booked the tow truck at 09:50 and assures me she will let me know whats going on once shes booked and confirmed. I wait for the call and no call by 10:20 I call in and speak to Shambie (not sure the spelling) she says another 60min....and offers me to speak to the Team leader (sounded like she cant deal with irate clients) when i asked where Shanaaz was I was told she is on TEA! this is my business vehichle so every second that your company wastes of mine I LOSE MONEY! then I get put through to Precious who cant even follow the conversation properly????????????????????????and i have to ask things over and over WHAT IS WRONG WITH YOUR STAFF?? A ''manager'' called me now full of attitude and being ****y and then the line is dead and no reply, ITS NOW 10:50 and my lady driver is still alone and van not towed!!!! I would like u to please not take my debit this month as I feel you are not worthy of my support and after all this for the second TIME around i need to go else where. I urge all the ladies who are on this provider and have not claimed, be WARNED THIS WILL HAPPEN TO YOU AS THIS IS A 2/2 SITUATION not just a case of a one hit wonder!</p>

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Replies (2)
SM
Staceylee M's update01 Jul 2016, 10:46
Reviewer Update

Good morning Staceylee, thank you for bringing this to our attention. We apologize for the poor service received. Your matter has been escalated to our team for urgent assistance.
Like · Reply · 1 hr
Hide 18 Replies
Staceylee Ann Mudaly
Staceylee Ann Mudaly MY CAR IS STILL NOT TOWED!
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly ITS NOW 70MIN
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly can u work on that first!!!!!!!!!!!!1
Like · Reply · 1 hr
1st for Women Insurance
1st for Women Insurance We have sent this to the the relevant team to assist you with the tow. We apologize for the frustration and inconvenience that this has caused.
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly I DNT WANT UR APOLOGIES you can save it, cos if something happens to my lady you sorrys wont mean ANYTHING!
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly now they call her and say 15 min??????
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly so that is a total of 1 hour and 35 min????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly was ur lead time not 45\60 min?
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly who takes responsibility for ur misrepresentation???? I want out of this contract and the tracker contract with no fees
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly i cant be held into a contract with ur people and forced to stay cos of the tracker .
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly i want it all cancelled NOW
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly I CANT EVEN GET A MANAGER TO HELP ME CANCEL COS UR STAFF TRANSFERS ME TO 3 DIFFERENT LINES I eventually hang up!
Like · Reply · 1 hr
Staceylee Ann Mudaly
Staceylee Ann Mudaly call me ********** 418 NOW!
Like · Reply · 1 hr
1st for Women Insurance
1st for Women Insurance Good day Staceylee, we have escalated this and are investigating the reasons for the bad service you have received from us. In the meantime though, the feedback that we have from the team is that you have been assisted?
Like · Reply · 17 mins
Staceylee Ann Mudaly
Staceylee Ann Mudaly U were late
Like · Reply · 16 mins
Staceylee Ann Mudaly
Staceylee Ann Mudaly I want this cancelled
Like · Reply · 15 mins
Staceylee Ann Mudaly
Staceylee Ann Mudaly Ur timing is way too slow for me and ur service sucks
Like · Reply · 15 mins
1st for Women Insurance
1st for Women Insurance Yes, we were late and are taking this up with the team. We will give you a call with feedback and to discuss this further.
Like · Reply · 12 mins

no i want this service cancelled and the tracker last time i just let it slide I CANT KEEP DOING THIS having insurance is suppose to put u at ease when dealing with a stressfull time not ADD to your frustration. I paid my money R1529 or wat ever every month but when its time to claim i spend HOURS on the phone? im sorry but url are in breech of our agreement and i cant take this every time i need to claim!
Like · Reply · 10 mins

1st for Women
1st for Women's reply06 Jul 2016, 05:47
Official

Thank you for bringing this to our attention.

We can confirm that we contacted you to cancel the policy as requested, the policy was not cancelled due to the contract with the tracking company which cannot be cancelled automatically when the policy is cancelled.

We are investigating the matter with the Assist Line.

We do apologise for the inconvenience caused.

Kind Regards

The first For Women Team