Firstly I queried with them on the 27th of June about an early deduction

Firstly I queried with them on the 27th of June about an early deduction. They decided to start deducting my debit order from the 26th where it was the 27th for the past 5 years. This month it goes off again on the 26th. So which means the time I took to query this was wasted. I submitted a claim with them for broken tv. The guys came to fetch the tv for inspection obviously, but then one of these guys decides to use my number for personal use. How is that even professional. Is my information not safe with first for woman? I told the guy where I laid complaint to please send a different guy to bring back my TV. He told me that if I don't want the people in my house I can arrange to pick it up myself. I think they need to address the situation as I feel that my personal information is not safe with them. I have cancelled my policy and is still waiting for them to bring back my TV.