First Woman Insurance are absolute shocking ! They recorded my new policy specified items and now when claiming they are saying its not specified ! OMG

<p>On a recent overseas flight I lost a parcel so called last week to ensure I log a claim and spoke to client care. Well I never ! He was very nice but told me that the diamond ring was not specificed. Now I always specify as have very expensive jewelery and so I thought it was odd but he was certain - This ring was R 50 000 ! </p> <p>Then I proceeeded what he proposed to log a small claim receiving max R 5 000 then deducting there charge and so would not be anything. When I was contacted yesterday by the claim guy Ashish I told him that I am positive the ring IS covered and he offered to go through all the recordings with me. <br /><br />Ashis is a super star and he this morning called to confirm that I did specify the ring in May this year ! ! !</p> <p>The call center girl did a mistake and didn't add the ring as 'there was other diamond rings' <br />SHOCKING <br /><br />I am now fed up with them as had another claim for toilet who do not flush and they claimed toilet that do not work are not included in my policy ! That I got to change and they send 2 companies and the final co did fix but now 4 months later, still not flushing so Ashis has now offered to review and send new team. <br /><br />First Woman Insurance have BIG ISSUES - <br />There team is not competent enough<br />The website is not allowing non South African to log on create a profile as only take SA ID # - I have asked them to webmaster fix so you can add Overseas Passport but no, they just don't do that<br />They never send you your policy </p> <p>I received a policy and that did not include my specified jewelery nor my other items like IPAD etc <br />Overall just absolute horrific to deal with <br /><br />So once this claim is paid I am gone - I will never ever again go for insurance companies with large call center and join a little small boutique insurance company who are superb with Client in the center and customer care . <br /><br />Stay away from this company as you will not get service - SHOCKING !! </p>