#####FIRST FOR WOMEN'S PATHETIC SERVICE

I have been a customer for First for Women since 2011 , and not even once have I missed my monthly premiums, but the service received this year regarding my vehicle claim was pathetic, am being treated harshly I didn't think I would receive such a treatment, going to my insurance I would expect to be helped and looked after but instead am treated like am a ********, am being investigated, not receiving any regular updates on the claim i always have to call to get the status of the claim. Last week I was speaking to the consultant ( Clyde Charlton Heneke) who is looking after the claim, he only called me after I have been calling First for Women complained that am not getting any updates on the claim since the date of the accident the 10th of January 2019, he kept on asking questions which i did not mind , what upset me the most was the manner at which he was asking the questions in such a way I did it deliberate to be in that accident like I had planned to do it, I wont lie has this left me empty and very depressed that am not getting any sort of assistance but am being continuously being interrogated about the claim, he then said he will call me before end of business on Wednesday the 23rd of January 2019 to provide me with feedback since he was meeting with Manager after our call. The consultant has not called ever-since, I only got an email today from the consultant asking that since there was no witness he will email me some forms to complete to send to my cellphone provider, I dont understands what these forms are and what are they for and am not getting any proper explanation at will be requested and why? The service received from First for Women has left me traumatized more than the initial car accident, I never got any sort of assistance, Am left here all alone while am being treated like i intentionally planned to have an accident, It is painful to be treated in this manner yet am supposed to be assisted and comforted during this time. I have to sit here and follow up everyday and when I called the yesterday there was no update on the system, so I have to wait for another day to call and get an update with the hope that I will get an update and know where i stand with this claim. If this is how First for Women treats their customers then its best i get myself another insurance that will be caring and always be there and not the cold and heartless treatment i have received its like First for Women is doing me a favor yet I have mentioned that i have never skipped a premium and have always been a loyal customer. Yes the accident did take place and I provided with the details of where it took place and i have provided with where it took place, can i not be investigated about my personal life, that is my personal life and has nothing to do with the insurance claim. I was asked by my security today that there was a guy from First for Women asking questions if the accident had not taken place in my complex, why did that very same guy not call me and tell me this is what is going to happen, can we have access to your complex and your unit to check if the accident did not take place there. This simply means that First for Women does not trust me and they fail to put customer needs first. that was more disappointing.

The fact of the matter is that the accident did take place how does my Insurance help and not bring me down by putting me in a depressed mode where I end up not knowing what to do, will the car be fixed or not then i know what to do than to be interrogated left alone, depressed, the problem that Ive caused myself was to be involved in a car accident ??? This is the most painful experience I have ever experienced and I would not recommend First for Women Insurance to anyone.