MR
Melanie R

1 reviews | Active since Jan 2024

31 Jan 2024, 17:19

First For Women - Terrible service.

I have been trying for days to get somebody to help me, the phone either cuts out or is nor answered, the one time I did manage to get through the lady could not help and somebody were going to phone me back before the close of business, that is already more than 24h ago. I also requested numerous times on the app for a callback, still nothing. I have now been holding for 20 min just to be told be a recorded voice to use the app store as they were now closed then they disconnected, On their website the business hours is Monday - Friday 08h00 - 18h00, they recorded voice told me at 17h00 that they were now closed. VERY VERY disappointing.

0
Replies (1)
1st for Women
1st for Women's reply31 Jan 2024, 17:23
Official
Hi Melanie, 
 
 We are disappointed to hear about your service experience. 
 
 Kindly note that your matter has been escalated to the relevant team to look into. 
 
 Kind Regards,

The 1st for Women Team