First for Women - Stressful experience, please don't consider this insurance

I've managed to collect the car on Friday, 12 July 2019 from Jacko's Autobody & Dent Removers. I must say, I am disappointed by how First For Women has handled the claim process.

After my car was towed, it was stored at an incorrect towing yard, I as the client personally notified First For Women about my car location. The first week after the accident and claim submission no one had made any contact with me. It took Ms. Millicent Polaits* more than 5 working days to contact me and follow up with me about my claim report/progress during this stressful period. The same week, my car was not booked for assessment nor at a Panel beater. I took the matter to social media and I just kept on getting Automatic response that "a consultant will call you back". Id spends 60 min in a day making phone calls every day to follow up on my claim and process. I must say, I have never experienced so much stress in my life to a point that I'd get chest pains and my heart rate would drop all thanks to First for Women. This whole process affected my health and work, yet when they advertise themselves they make it seem like they know what they are doing.

Finally, my car was fixed (it wasn't even a huge job) the panel beater told me that this was supposed to take 5 days instead of 6 weeks. When I went to pick up my car it had a few scratches and they told me that they cannot be held responsible for that, because the car was stored somewhere else (at the wrong yard) therefore, the scratched could've occurred from there.

I called First For Women (Access recovery department) on the 15th of July and I was told that they have not yet received my file.

I called again on the 22nd and I was told that my file is still new and they will attend to it as soon as they can, I should follow up with them on the 22 of August.

The sad thing is I have to wait for them to call the person that I was involved in an accident with, then they will send him a 30-day notice, then 7 days, if the matter is not resolved I will need to go to the Small claim court.

First for Women is happy to receive our monthly premium from a lot of South Africans, however when it comes to recovering our access - the excuse they give us as their clients are - they receive a lot of claims.

This is some Bull ****!!!

First For Women also added some amount in my policy, when I called to ask about it the consultant told me that I didn't submit my tracking certificate. This was after I submitted the tracking certificate for the 4th time.

I am disappointed and irritated by this Insurance company, very unsatisfied and disappointed by First for Women.

I need this nightmare to end.

Regards, Nokuthula Mlangeni Fed up customer