First for women ******** people

I am sick and tired of complaining and making endless call to people who can't assist me.my dad had a car covered with first for women which was sold last year october.i called 1st for around November to cancel the insurance on behalf of my dad as my dad was sick at that time,I spoke to some guy on the phone and I was told it was cancelled with immediate effect.Fast forward to this year January I was told to come collect my dad's belongings from hospital as he has passed away on the 31st of january.on the 1st of February I was surprised to see 1st for women still debiting from dad's account after 3 or 4 months I've cancelled the policy.i gave them a call immediately and I spoke to Oupa or something.he cancelled cancelled the policy and I was told to reverse the money,which I didn't have the power to do so at that time,and I was told investigations are being made,so now it's 6/7 months later and these people are busy ducking and diving.we paid premium 4 3 months for a car we no longer had that adds up close to R4000 - R5000 if I'm not mistaken.so please let's not **** around and pay each other asomblief.ive spoken to the management a couple of time.Useless People,so now please get me some one who can assist